Our Services

    Try us and see how good
    our services are.

    Do you want a fast service? Just place an order and let Rerome take care of the rest. With our dedicated team of logistics experts and advanced technology, we ensure swift and secure delivery of your parcels to their destination. From pickup to drop-off, we prioritize efficiency and reliability, so you can trust us to handle your deliveries with precision and care. Experience peace of mind with Rerome – your trusted partner in deliveries.

    1

    What types of items can I ship with your service?

    We can ship a wide range of items, including documents, packages, parcels, and even bulk goods or food.

    2

    How quickly can I expect my delivery to arrive?

    Delivery times may vary depending on type of vehicle you choose. Our standard delivery is under an hour but may be longer for bulk items.

    3

    How can I track my shipment?

    You can track your shipment using our online tracking tool on your App. You will be able to track the courier real time from when he gets the order to collection up to delivery. real-time.

    4

    What if I need to change the delivery address or schedule?

    If you need to make changes to your delivery address or schedule, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, depending on the status of your shipment.

    5

    Are my items insured during transit?

    Yes, we offer insurance options for your shipments to provide peace of mind.

    6

    Do you offer international shipping?

    We do not offer international shipping services.

    7

    What packaging guidelines should I follow?

    We recommend using sturdy packaging materials and ensuring that your items are properly cushioned to prevent damage during transit.

    8

    What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, electronic funds transfer (EFT), and online payment platforms. Please check our website for a full list of accepted payment methods.

    9

    Do you offer weekend or holiday delivery services?

    Yes, we offer delivery services seven days a week, including weekends and holidays.

    10

    What happens if my package is lost or damaged during transit?

    In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will initiate an investigation and work with you to resolve the issue as quickly as possible.

    11

    Can I schedule a specific delivery time window?

    Yes, we offer options for scheduling specific delivery time windows, such as morning, afternoon, or evening deliveries. Please specify your preferred delivery time when placing your order.

    12

    Do you offer signature confirmation upon delivery?

    Yes, we offer signature confirmation services for an additional fee. If you require signature confirmation upon delivery, please request this option when placing your order.

    13

    Are there any restrictions on items that I can ship?

    While we strive to accommodate a wide range of items, there may be restrictions on certain items, such as hazardous materials, perishable goods, or items prohibited by law. Please review our shipping guidelines or contact our customer service team for clarification on specific restrictions.

    14

    Can I reroute my package to a different address after it has been shipped?

    In most cases, we can accommodate requests to reroute packages to a different address after they have been shipped, subject to certain conditions and additional fees. Please contact our customer service team for assistance with rerouting your package.

    15

    What happens if I'm not available to receive my delivery?

    If you're not available to receive your delivery, our driver may attempt redelivery or leave a notice with instructions for rescheduling.