Privacy Policy

    1. Introduction

    Rerome is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, Rerome, and our website. By using our services, you consent to the data practices described in this policy.

    2. Information We Collect

    Personal Information: We collect information that personally identifies you, such as your name, email address, phone number, and delivery address.

    Usage Data: We collect information about how you interact with our app and website, including your IP address, browser type, operating system, device information, and pages visited.

    Location Data: We collect real-time location data to provide accurate delivery services.

    3. How We Use Your Information

        • We use the information we collect to:

        • Provide, operate, and maintain our app and website.

        • Process and manage your delivery orders.

        • Communicate with you about your orders, including confirmations updates, and customer service.

        • Improve and personalize your user experience.

        • Ensure the security and integrity of our services.

        • Comply with legal obligations and resolve disputes.

    4. Sharing Your Information

    We do not sell your personal information. We may share your information with:

        • Couriers: To facilitate the delivery of your orders.

        • Service Providers: Who assist us in operating our app and website processing payments, and providing customer service.

        • Legal Authorities: To comply with legal obligations or respond to lawful requests.

    5. Data Security

    We implement robust security measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

    6. Your Rights

    You have the right to:

        • Access and Update: Request access to your personal information and update it as necessary.

        • Delete: Request the deletion of your data, subject to certain legal exceptions. 

        • Opt-Out: Opt-out of receiving promotional communications from us.

    7. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to track the activity on our app and website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

    8. Third-Party Links

    Our app and website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites.

    9. Contact Us

    If you have any questions or concerns about our privacy practices, please contact us at: Email: support@rerome.co.bw

    Phone: +267 77912888.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our app and website. Your continued use of our services after any changes indicates your acceptance of the updated policy.